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1plusX
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5 days ago
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1plusX
New York, New York, United States
5 days ago

Description

1plusX is a global marketing technology company helping media companies and marketers to unlock the full value of their marketing data. 

1plusX’s core product, our AI-driven marketing intelligence platform, takes in a client’s data, enriches it, turns it into precise customer and asset profiles in real-time and finally activates it on relevant online channels. With enhanced data quality, expanded reach, and increased targeting accuracy, users of the platform can substantially improve their bottom line.

Our company’s name ‘1plusX’ is a formula for modern marketing success, where data plus AI-predictions create the stepping stone for a competitive edge. Our founding team includes CEO Jürgen Galler (ex-Google), Thomas Hofmann (ex-Google; ETH Zurich), and Joachim Schoss (founder of Scout24). Today, 1plusX operates in Europe, Asia and the US. 

You will be an essential contributor to establishing our brand within the marketing intelligence, marketing technology, and ad technology industries. As our first Customer Success Manager in the US you will be responsible for managing our expanding customer base. 

If you are ready for this great challenge apply now and become part of our global journey. 

What makes this position unique?

  • As a Customer Success Manager, you are a vital member of our Americas team and our Customer Success team. Together with our Customer Success Engineers, you are responsible for the account management experience of our customers working at the intersection of technology and business.
  • You take full ownership of high-impact customer projects by conducting technical integration workshops, etc.
  • You are responsible for managing multiple enterprise customers through the onboarding process, ongoing management, upselling and rollouts of new features.
  • You contribute to our company's success by partnering with our Product and Engineering teams to advocate for customer priorities and requirements.
  • You work directly with the Vice President,  Americas and the Vice President of Customer Success on maximizing our customers’ overall satisfaction and together with the Sales team on maximizing customer


Requirements

About you

  • You stand out with your hands-on experience (2+ years) in account or product management, business development or similar roles in an Adtech/Martech company.
  • You are an excellent communicator and excel at building customer relationships.
  • You have an entrepreneurial, solution-oriented and pragmatic mindset.
  • You are willing to travel to Europe and our domestic customer locations.
  • You communicate fluently in English; any other language is an asset!

Job Information

  • Job ID: 57880157
  • Location:
    New York, New York, United States
    Zurich, Switzerland
  • Position Title: Customer Success Manager
  • Company Name: 1plusX
  • Industry: Advertising / Marketing
  • Job Function: Client Services
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 3-5 Years
  • Required Travel: 10-25%

Please refer to the company's website or job descriptions to learn more about them.

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