Description

OpenAP is seeking a dynamic self-starter to join our Client Services team as a Client Success Manager. This newly created position will play an important role in defining and executing a variety of operational processes to support the growth of OpenID and centrally activated audiences for data-driven video environments that can be shared consistently with any TV publisher for activation and measurement.

Details:

You’ll be working with a variety of teams internally and externally to support the execution and measurement of advanced advertising campaigns across OpenAP’s buy-side clients. Success in this role means that the individual will demonstrate a focus on the customer, exhibit excellent communication, have a willingness to pitch in, take direction and execute, as well as the persistence to track ongoing action items and projects to completion. The ideal candidate will excel in a fast-paced, flexible work environment and show a willingness to proactively contribute to discussions around process improvements, services, and the future of the company.

Founded and owned by TV's largest publishers, we are today a collective of innovators who are fundamentally changing the way advertising is bought and sold on television. Our mission is to bring simplicity and scale to audience-based campaigns in television. Joining our team is a rare opportunity to join a company early and build from the ground up, playing a critical role in scaling the market for advanced TV.

OpenAP is a remote-first company with bases in New York City and Los Angeles, as well as team members located across the United States.

Role Responsibilities:

• Strengthen and grow relationships within an assigned client list
• Work cross-functionally with sales, product, marketing & operations to ensure client deliverables & customer support are provided in a consistent, proactive manner
• Understand and suggest improvements to workflows and platform utilization
• Manage key client information such as revenue & campaign tracking, platform utilization, and expansion
• Generate and deliver reporting and insights for clients, including pre-campaign audience insights and post-campaign cross-platform measurement
• Ensure internal terms have visibility and transparency into pending initiatives and status of client developments
• Plan for and/or launch large-scale cross screen advertising campaigns centralized through the OpenAP platform across premium US television publishers inventory
• Actively monitor campaign orders, audience delivery and utilization to develop insights resulting in recommendations for improvements

Requirements

Must Haves:

• Experience in advertising, with special consideration to those who have experience in video and/or television
• Familiarity with advertising agency workflows and/or the campaign management lifecycle
• Fast response time and sense of urgency with client deliverables
• Nimble and able to wear multiple hats
• Proficiency managing complex projects with multiple internal and external stakeholders across publisher and advertising agency teams
• Able to deliver high-quality results in rapidly changing business environment
• Demonstrated propensity for fast learning and growth
• Entrepreneurial spirit and passion to drive revenue and success for clients
• Organized and precise, believes that details matter and good execution is execution that is both on-time and high quality
• Looks forward to the chance to build and implement processes from the ground up

Nice to Haves:

• Understanding of audience targeting and advertising optimization tactics
• Previous experience in an agency, publisher account or operations role

What We Offer: 

At OpenAP, our most valuable asset is our people. We put great emphasis on taking care of our people, and are proud to offer:

• A remote-first company allowing our people to work and live from anywhere 
• Generous time off and a full calendar of company holidays (including your birthday!)
• Comprehensive healthcare benefits for you and your family
• Retirement savings plan options
• A one-time home office stipend to set up your ideal WFH environment, no matter where in the country you’re located
• A culture focused on personal growth and development
• Wellness-based perks, including a Headspace membership for every employee and more